Resolving Workplace Conflict

Conflict occurs in the workplace everyday. Conflict is often caused by a competition for resources, a disagreement about procedures, or a disagreement about a decision. However, conflict can also lead to new ideas, new opportunities and a healthier work environment.

In this workshop, you will learn how to:

1. Identify the reasons for conflict in the workplace.
2. Determine the consequences of using different conflict resolution styles.
3. Prevent conflicts from escalating.
4. Get agreement on the problem causing the conflict.
5. Determine the cause of the conflict.
6. Select a conflict resolution style.
7. Explore solutions to resolve the conflict.
8. Negotiate a win-win resolution.
9. Agree on an action plan to move forward.
10. Prevent conflicts from happening.

Building High-performing Teams

“Why can’t my team just get along?” With the right tools and techniques, a group can quickly become a high-performing work team. Through a series of challenging activities that will enhance your communication, problem-solving, and decision-making skills, you will learn how to:

1. Create a motivational mission for the team.
2. Determine acceptable team behaviors.
3. Define team goals and objectives.
4. Create accountabilities.
5. Determine training needs of the team.
6. Motivate individuals to stay committed to team goals.
7. Identify individual strengths.
8. Manage conflict and the behaviors of dissenters.
9. Celebrate team successes.
10. Reinforce and maintain the team’s focus.

Delegating for Results 

“It’s easier if I do it myself!” How many times have we made this statement to ourselves?

The problem is, as a manager, supervisor or team leader, we can’t do it all ourselves. We depend on others to do their fair share and to help the team achieve its goals and objectives.

In this workshop, you will learn how to:

1. Assess your delegation skills.
2. Determine the difference between responsibility and accountability.
3. Identify the barriers to delegation.
4. Determine when and when not to delegate.
5. Select the tasks to delegate.
6. Select the person to whom to delegate.
7. Describe the delegation assignment.
8. Follow-up on the delegation.
9. Conclude the delegation.
10. What to do when someone delegates to you.

Developing Employee Skills

The one common skill of all great managers is that they are great teachers. Whether it is teaching your team new skills, helping a new employee learn the basics of the job, or informing your staff about new policies and procedures, your teaching skills have a direct impact on the productivity of your team.

In this workshop, you will learn how to:

1. Determine when and when not to train employees.
2. Identify the training needs of your employees.
3. Determine the best way of training your employees.
4. Compare performance against established standards.
5. Identify employees’ learning styles.
6. Apply the principles of adult learning to on-the-job training.
7. Break down complex work tasks into step-by-step instructions.
8. Write content for on-the-job training.
9. Deliver an effective on-the-job training session.
10. Get value from the training you provide.