The STAR Management System Modules:

Manage Communication

Effective Communication Skills 

Communication begins with building rapport with our employees. Having a good working relationship with our staff reduces misunderstandings and results in improved team performance. Being an effective communicator helps us to ensure that our employees receive the messages we intend.

In this workshop, you will learn how to:

  1. Create a positive rapport and climate with your staff.
  2. Identify the personality type of your staff members.
  3. Adapt your communication style.
  4. Influence others to achieve results.
  5. Identify the sources of influence you have at work.
  6. Develop your sources of influence.
  7. Develop the qualities of effective communicators.
  8. Listen actively.
  9. Interpret non-verbal behaviours.
  10. Ask powerful questions so staff can think for themselves.


Making Powerful Presentations

Do you get sweaty palms and a knot in your stomach just thinking about giving a presentation? The success of your presentation depends on defining your purpose, planning your presentation, and presenting with confidence. Once you master these skills, you will deliver professional presentations to any audience with confidence.

In this workshop, you will learn how to deliver effective and engaging presentations. You will have plenty of opportunity to practice your skills and you will receive suggestions and advice from your instructor and fellow participants.

In this workshop, you will learn how to:

  1. Write a clear objective for your presentation.
  2. Analyze the background of your audience.
  3. Incorporate a variety of presentation activities.
  4. Write powerful opening and closing statements.
  5. Manage your nervousness and anxiety.
  6. Project your voice.
  7. Use gestures and eye contact.
  8. Handle difficult situations.
  9. Build rapport with your audience.
  10. Ask and answer questions.


Writing Clearly & Concisely

“Where do I start?” Writing emails, reports, and proposals can be a challenging task for many managers. Structure, style, and grammar are just a few of the stumbling blocks to effective business writing that can negatively affect a manager’s credibility. In this workshop, you will learn how the four C’s of business writing will guarantee that your correspondence is easily read and understood by your audience, every time.

This workshop is designed for all levels of managers. This workshop will teach you how to write clearly and concisely, and will give you the opportunity to develop you own personal writing style.

In this workshop, you will learn how to:

  1. Define the purpose and scope of your document.
  2. Quickly generate ideas prior to writing.
  3. Use writing organization techniques.
  4. Write using clear, concise, and plain English.
  5. Use precision, style, and tone to personalize the message.
  6. Apply the rules of grammar and punctuation.
  7. Eliminate redundancies and outdated expressions.
  8. Write using the active voice.
  9. Avoid common writing mistakes and word problems.
  10. Apply editing and proofreading techniques.


Giving Great Feedback

“How do I tell employees that they aren’t doing the job the way they should?” We need to tell employees whether they are performing their jobs up to standard. We also must provide encouragement and positive reinforcement to employees so that the desired performance will continue.

In this workshop, you will learn how to:

  1. Create a positive climate for feedback.
  2. Use feedback as part of the performance management system.
  3. Set standards for work performance.
  4. Communicate standards to employees.
  5. Monitor work performance.
  6. Coach employees to become self-directed.
  7. Guide employees to solve their own issues/concerns.
  8. Give supportive feedback.
  9. Give constructive feedback.
  10. Receive feedback non-defensively.