The STAR Management System Modules:

Manage Performance

Solving Performance Problems

Successful job performance depends on eight key factors. By managing these factors, you can identify potential performance problems and quickly correct issues. Any manager who is responsible for monitoring, evaluating and giving feedback to their staff will benefit from this workshop.

In this workshop, you will learn how to:

  1. Avoid the common mistakes in dealing with performance issues.
  2. Use the five-step problem solving process to resolve performance issues.
  3. Identify the signs of performance issues.
  4. Determine the gap between required and actual performance.
  5. Ask powerful questions to gather data about the issue.
  6. Conduct performance issue conversations with employees.
  7. Determine the cause of performance issues.
  8. Identify solutions to performance issues.
  9. Take alternative action if the solution doesn’t work.
  10. Apply the steps of progressive disciple (when required).


Motivating Your Staff to Achieve

An effective leader is able to create a vision for the work team and motivate everyone to work towards the same goals and objectives. An effective leader is able to identify the strengths and weaknesses of each member of the team and help those individuals to leverage their strengths and develop their skills.

In this workshop, you will learn how to:

  1. Identify the traits of extraordinary managers and leaders.
  2. Determine the support and direction that employees need to be successful.
  3. Provide employees with need-to-know information.
  4. Create a vision for your team,
  5. Create a motivational work environment.
  6. Determine what motivates each employee.
  7. Align the team’s vision to the employee’s individual goals.
  8. Provide positive reinforcement.
  9. Reward and recognize good performance.
  10. Foster cooperation amongst team members.


Conduct Performance Appraisals

Delivering performance appraisals is one of the most stressful events of the year for many managers. However, when performance appraisals are well written and well delivered, they provide significant benefit in maintaining and improving the performance of employees and the organization.

In this workshop, you will learn how to:

  1. Create job standards using job descriptions, competency models, and the company’s vision/mission/value/objectives.
  2. Evaluate your employees’ work against the job standards.
  3. Create an agenda for the performance appraisal meeting.
  4. Prepare your employees for their performance reviews.
  5. Conduct the interview by asking thought-provoking questions.
  6. Give positive and constructive feedback on your employees’ performance.
  7. Agree on future objectives
  8. Create a personal development plan for your employees’.
  9. Handle difficult situations.
  10. Monitor progress by conducting monthly one-on-one meetings.


Managing Projects On-time, On-budget

At first, new projects sound straightforward and simple. It is only when we get started that we often ask ourselves, “What did I get myself into?” Every project manager, new or experienced, needs a system to follow when managing a project.

In this workshop, you will learn how to:

  1. Determine the scope, objective, and stakeholders of the project.
  2. Create the vision for the project.
  3. Create a Work Breakdown Structure with the necessary resources and milestones.
  4. Build a project team.
  5. Execute the plan.
  6. Manage the project to ensure a successful outcome.
  7. Track the progress of project milestones.
  8. Solve problems.
  9. Measure the success of the project.
  10. Evaluate lessons learned.