Is the customer always right? Both our internal and external customers expect responsive, reliable and results-oriented service based on positive working relationships. Your success is based on your ability to deliver on this promise and create repeat business and happy customers.
In this workshop, you will learn how to:
Managers need to be flexible in how they supervise their staff. Some employees need direction, while others need support. The way you adapt your leadership style to the employee and the situation will determine whether your staff will achieve their goals and stay committed to the organization.
In this workshop, you will learn how to:
“The only constant in life is change”. This is especially true in today’s work environment. Big change, small change, each day brings something new. As leaders in our organizations, we must manage these everyday changes to ensure that our employees meet their performance objectives.
In this workshop, you will learn how to:
There are two ways of managing your staff: by either telling or coaching. Coaching is the guaranteed management approach that produces consistent, long-term, excellent performance in your staff. Coaching helps you to guide your employees to achieve results they did not believe were possible.
In this workshop, you will learn how to: